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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that keep your deposits safe, your withdrawals verified and your gameplay on track.

Account security and verificationDeposit and withdrawal rulesHow we use your data

Explore the Lobby Read FAQ

Terms Cover Account Access and Payment Flow

garenaqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to anyone opening an account on garenaqq where local law permits. You must be of legal age in your region and provide accurate account information during registration. We require identity verification before your first withdrawal to prevent fraud and comply with payment partner

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requirements. Deposits via DANA, OVO, GoPay and QRIS are subject to each payment provider's terms alongside ours. Withdrawals are processed once we confirm your account details match the withdrawal method — this typically takes 24 hours after verification completes. Account suspension or closure happens if we
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detect terms violations or payment irregularities. Your account remains yours to access or close at any time by contacting our support team through the chat widget or email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Account Terms

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account lobby. Our team responds within minutes during operating hours to clarify terms, verify your identity or process account requests.

Email Support

Send account or payment questions to [email protected]. Include your account email and a clear description of what you need. We reply within 12 hours on weekdays.

Account Settings

You can update your payment method, close your account or download your data directly from the Settings menu under Account Management. Changes take effect immediately.

HOW WE PROTECT YOU

Security, Data and Withdrawal Verification

Account Verification

Before your first withdrawal, we verify your identity using details you provided at signup. This protects both your account and our payment partners. Verification usually completes within 24 hours. You'll see a verification status in your Account Settings.

Payment Data

When you deposit via DANA, OVO, GoPay or QRIS, those providers handle your payment details — we never store your full payment credentials. Withdrawals are sent only to the payment method you've verified on your account.

Encryption and Cookies

Your login and account data travel over encrypted connections. We use cookies to keep you logged in and recognize your device. You can review or disable cookies in your browser settings anytime.

Data Retention

We keep your account and transaction history for as long as your account is active. After you close your account, we retain records for seven years to meet payment and audit requirements, then securely delete them.

Request Your Data

Contact [email protected] with the subject line 'Data Request' to download all information we hold on your account. We'll prepare and send your data within 14 days.

Update or Remove Information

Log into your Account Settings to update your name, email or payment details immediately. If you want to request removal of specific data, email our support team and describe exactly what you'd like changed.

Terms and Account Access — Answered

Yes. Log into your Account Settings and select 'Close Account', or email [email protected]. We close accounts immediately. Any balance in your wallet is held for 30 days so you can reopen if you change your mind; after that it's forfeited.

Your withdrawal will be held until your details match. Contact our support team with correct information and a form of ID. Mismatched or fraudulent information may result in account suspension. Always provide your real name and current address at registration.

Withdrawal fees depend on your payment method and the amount. DANA and OVO transfers under Rp 500,000 are fee-free; larger amounts may incur charges set by the payment partner, not by garenaqq. You'll see the exact fee before confirming withdrawal.

DANA deposits usually appear in your account within 30 seconds of confirmation. If a deposit doesn't arrive within 5 minutes, check your DANA app for a refund — we'll also investigate if you contact support with your DANA transaction ID.

No. Your deposit method must be registered in your name. Using another person's DANA, OVO, GoPay or QRIS account violates our terms and will cause your account to be suspended and funds held pending investigation.

Click 'Forgot Password' on the login screen. We'll send a reset link to your account email. Follow the link to create a new password. If you don't receive an email within 2 minutes, check your spam folder or contact support via chat.

No. Our terms allow one account per person. Creating multiple accounts or sharing an account with others violates our policy and may result in permanent suspension and forfeiture of any balance.

Our Terms Shape How Your Account Works

Contact Us About Your Account Terms

Live Chat

Email Support

Account Settings

Security, Data and Withdrawal Verification

Account Verification

Payment Data

Encryption and Cookies

Data Retention

Request Your Data

Update or Remove Information

Terms and Account Access — Answered

01 Can I close my account anytime?

02 What happens if I give wrong information at signup?

03 Do you charge a fee for withdrawals?

04 How long do DANA deposits take to show in my account?

05 Can I use someone else's payment method to deposit?

06 What if I forget my password?

07 Can I have two accounts?

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